Shipping policy

**Shipping Policy**

**1. Shipping Locations and Delivery Times**

- We currently ship within the United States only, including Hawaii and Alaska.
- All orders are processed within 1-2 business days, and delivery typically takes 3-7 business days after dispatch. *Delivery time may vary based on the chosen shipping option and location.*
- **Please note that we do not ship on weekends or holidays.** If there are any significant delays in shipping, we will notify you via email or text.

**2. Shipping Rates**

- **Standard Shipping**: A flat rate of $5.99 will be applied to all orders.
- **Free Shipping**: We offer free shipping on orders over $50.
- Expedited shipping options are available for an additional fee. These options and rates will be shown at checkout.

**3. Order Tracking and Confirmation**

- Once your order has shipped, we will send a confirmation email with a tracking number and link so you can track your package.
- *If there is a delay or issue with your shipment, please feel free to reach out to our customer support team.*

**4. Damaged or Incorrect Items**

- If you receive an item that is damaged or incorrect, please contact our customer support team within **10 days** of receipt with a photo. We will promptly address the issue.
- For damaged or incorrect items, we offer free return shipping and will provide either a replacement or full refund.

**5. Returns and Exchanges**

- **Return Period**: You may request a return within 30 days of receiving your product.
- **Return Shipping Fees**: Return shipping fees are the responsibility of the customer unless the item is defective. If you use the return label provided by us, a $7.99 return shipping fee will be deducted from your refund.
- **Return Processing Time**: Once your returned item is received, refunds are processed within 5-10 business days.
- **Exchanges**: We currently do not offer exchanges. If you’d like a different item, please return your current purchase and place a new order.

**6. Customer Support**

For any questions or issues, please feel free to contact our customer support team.
- **Email**: beforeandafter0519@gmail.com

- **Hours**: Monday–Friday, 9 AM to 5 PM (PST)

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This policy offers a clear and user-friendly guide for your U.S. customers. Consider adding a FAQ section for more specific inquiries, or promotional periods with free returns for enhanced customer experience.